FAQs


When will I receive my order?

Normal Purchase: 3 – 7 working days

Pre-order: 14 working days

Shipping Pricing

Local Registered Delivery – $3.50

International Shipping – $15.00

Exchange & Return Policy

We have a 7-day return and exchange policy. The products will be reviewed and should there be any manufacturing defect, a replacement will be processed. In the case where the item is out of stock, an item of similar value can be selected.

Earrings that are worn are not entitled to a return or exchange due to hygiene standards.

How do I set up an exchange or return?

Contact us at +65 82891541 or reach out to us at hello@ssoftly.com to set up an exchange or return.

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