FAQs


When will I receive my order?

Normal Purchase: 5 – 10 working days

Pre-order: 14 - 20 working days

Shipping Pricing

Local Normal Mail - $2

Local Registered Delivery – $3.50

International Shipping – $15.00

Exchange & Return Policy 

  •  Goods sold are not exchangeable or refundable unless goods are (1) damaged or faulty due to manufacturing defects or (2) goods delivered are incorrect.
  • As Ssoftly designs are handmade, products may differ in length, colour, pattern and size. Items are not refundable due to minor variance in design specifications.
  • Please contact us within 24 hours of purchasing the item should there be a defect found for exchange.
  • Silver 925 is soft material and may bend with force. Silver 925 products are non-refundable due to post-purchase damage. 
  •  We provide after-sales service within 1 month should parts are needed to be replaced/repaired. There may be charges depending on the service required. Replacement of parts is subjected to availability.
  •  We provide complimentary after-sales service for detached parts due to loss of glue adhesion. Should the parts be lost, charges may be issued accordingly for the replacement.

 

How do I set up an exchange or return?

Contact us at +65 82891541 or reach out to us at hello@ssoftly.com to set up an exchange or return.

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