When will I receive my order?
Normal Purchase: 5 – 10 working days
Pre-order: 14 - 20 working days
Local Normal Mail - $2
Local Registered Delivery – $3.50
International Shipping – $15.00
Exchange & Return Policy
- Goods sold are not exchangeable or refundable unless goods are (1) damaged or faulty due to manufacturing defects or (2) goods delivered are incorrect.
- As Ssoftly designs are handmade, products may differ in length, colour, pattern and size. Items are not refundable due to minor variance in design specifications.
- Please contact us within 24 hours of purchasing the item should there be a defect found for exchange.
- Silver 925 is soft material and may bend with force. Silver 925 products are non-refundable due to post-purchase damage.
- We provide after-sales service within 1 month should parts are needed to be replaced/repaired. There may be charges depending on the service required. Replacement of parts is subjected to availability.
- We provide complimentary after-sales service for detached parts due to loss of glue adhesion. Should the parts be lost, charges may be issued accordingly for the replacement.
How do I set up an exchange or return?
Contact us at +65 82891541 or reach out to us at firstname.lastname@example.org to set up an exchange or return.