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How to maintain

Tips to maintain the condition of accessories:

1. Wipe with a dry cloth after wear

2. Keep in the provided zip bag or an air-tight bag when not in use

3. Pay special attention to
gold and rose gold plated accessories as they may discolour faster than silver

4. Avoid bathing, showering or washing your hands with jewellery on

Shipping

How much is shipping?

Local Registered Delivery(Singapore) : SGD3.50~

International Shipping: SGD 5.00 ~  SGD 12.00

You may check your shipping cost in your shopping cart as you checkout.

 

When will I receive my order?

Singapore and Korea orders : 3 – 7 working days

International orders : 10 - 15 working days

We frequently release items for pre-order. Such items will be subjected to an otherwise specified estimated delivery timeline in the item description.

Exchange & Refund policy

-Goods sold are not exchangeable or refundable unless goods are (1) damaged or faulty due to manufacturing defects or (2) goods delivered are incorrect.

-As Ssoftly designs are handmade, products may differ in length, colour, pattern and size. Items are not refundable due to minor variance in design specifications.

-Please contact us within 24 hours of purchasing the item should there be a defect found for exchange.Silver 925 is soft material and may bend with force.

-Silver 925 products are non-refundable due to post-purchase damage.